Removal of timetable posters at stations

 
  rherkes Chief Commissioner

I noticed today that the timetable posters at my local station have been removed and replaced by the new "Ask me" promotional posters. This I find frustrating as I often used these timetable posters to figure out what time the train will arrive at my destination station, information which cannot be found using the information screens. When I found that they had been removed there were no staff as the office closes early on Saturdays, so asking the station staff for the information, or a timetable wasn't possible.

I can't see the reasoning behind this. The new timetable is still a few months away and can be changed quickly by the staff in the days before it changes. Whilst the staff would be able to tell me the information when I ask them, after hours the only staff I would be able to ask would be the guard of the next train and asking them would delay the train. Perhaps it was to remove the Railcorp and Cityrail bandings from the posters, which could have been covered over, but by removing timetables altogether Sydney trains has taken a step backwards in customer service.

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  Blackadder Chief Commissioner

Location: Not the ECRL
Seems rather bizarre given how Gladys has been harping on regarding customer service, but then again as we have seen the Govt aren't opposed to making decisions that have no logic to them.
  darcyj Chief Train Controller

*Metoo*

I was in Sydney Terminal the other day and saw that the former free-standing timetable boards - for the entire state network - were gone.  Didn't realise that it was a rash.

You may find that there will never be any timetable posters ever again.  Commuters will be expected to be carrying a device, and be able to access 131500.com.au or an app.

JPD
  C3600 Train Controller

Location: Coniston
Because after you have 'fixed the trains' they become frequent, quick and reliable train services not requiring timetables...
  Blackadder Chief Commissioner

Location: Not the ECRL
No doubt this has all come about because they had "the old logo" on there, never mind everything else was factually correct.
Wouldn't surprise me in the least if this is to push people to the various apps, never mind the minor detail if you don't have access to them and/or aren't tech savvy.
  Blackadder Chief Commissioner

Location: Not the ECRL
Because after you have 'fixed the trains' they become frequent, quick and reliable train services not requiring timetables...
C3600
It would be nice if they start Wink
  bowralcommuter Chief Commissioner

Location: Asleep on a Manly Ferry
It is only of minor inconvenience. There is the website, hard copy timetable and mobile apps for people to look at when staff are unavailable. Those that live in NSW train areas (Intercity), simply turning up and hoping a train comes soon is rather risky anyway.
  smithagain Junior Train Controller

So they remove the timetable posters and replace them with "Ask me" posters - at unmanned stations. Ah sweet irony.
  bowralcommuter Chief Commissioner

Location: Asleep on a Manly Ferry
So they remove the timetable posters and replace them with "Ask me" posters - at unmanned stations. Ah sweet irony.
"smithagain"


They probably mean ask me by ringing 131 500
  HeadShunt Chief Train Controller

I hope this isn't permanent.
  rherkes Chief Commissioner

The problem is, not everyone has a smartphone, and those who do may not have Internet access at the station whether because of reception or credit. There are no PDF versions accessible by the general public and the last time I checked the apps required payment, which then involved signing up. Perhaps I should write a letter to Trains NSW..
  Raichase Captain Rant!

Location: Sydney, NSW
The problem is, not everyone has a smartphone, and those who do may not have Internet access at the station whether because of reception or credit. There are no PDF versions accessible by the general public and the last time I checked the apps required payment, which then involved signing up. Perhaps I should write a letter to Trains NSW..
rherkes
I thought your initial concerns quite valid, and I'd suggest that this would be an appropriate course of action. Of course, timetable books are available from station staff (at locations like Central), although these are needlessly disposable options if you only want to look at one train once - a poster is far better! I'd leave official feedback though, if they don't think people are using them, they'll leave them gone.

I'd suggest that you're right in your estimate that they're waiting for a new timetable poster with the new timetable. Seems rather short sighted not to just cover up the old logos though.

The apps don't require payment (at least, not Tripview) unless you want to save your favourite trips. It's free to use as an instant-timetable generator. Transport Info has their own app too, which is basically an app-version of the 131500.info site.

I'm pleased to see that, in true Railpage tradition, everyone has used this as yet another thing to beat CityRail/Sydney Trains/NSW Government over the head with. Honestly, mountains out of molehills, some of these comments!
  littleal9 Train Controller

Location: bellambi
Not a bashing exercise, but it does seem to be taking the rebranding to a silly extreme, the time table posters are useful, didn't realise how many times I used them until they were gone, and yes I have tripview on my phone (the paid version)
  darcyj Chief Train Controller

Raichase, those last comments of yours are a bit harsh. This is not system-bashing nor even Gladys-bashing. Other posts which raise equity-of-access issues get noted and supported. Like it or not, shifting information to ICT platforms creates an equity issue for a number of reasons already cited above, and dispropotionately affects lower SES commuters. Now, what shall we - the privileged and equipped - do about it?
  darcyj Chief Train Controller

Actually, I may have taken this too seriously myself. The posters are still in place at Granville and Harris Park. Must be a different reason for removal at some other stations.
  T88 Junior Train Controller

Location: Banned
Get with the program ppl. Those big timetable posters are so last year.
Sydney Trains is moving ahead into a world class network that the world will become envious of.
If u don't have a smart phone these days your buggered or just to old and will die soon anyway.
Most ppl don't know how to read a timetable booklet to start with.
The common mistake is weekends and weekdays. Then direction of travel.

The posters nearly require some sort of apparatus to follow the times in a straight line or magic finger.
  Davy Deputy Commissioner

Location: Old Main South
I'm pleased to see that, in true Railpage tradition, everyone has used this as yet another thing to beat CityRail/Sydney Trains/NSW Government over the head with. Honestly, mountains out of molehills, some of these comments!
Raichase

It's a forum. He's allowed to voice his concern. What if his mobile phone is dead and isn't near a computer to check late one night after a few drinks at the pub? How does he check to see what services are available to him at that time? I don't see how this is a bashing.
  Raichase Captain Rant!

Location: Sydney, NSW
It's a forum. He's allowed to voice his concern. What if his mobile phone is dead and isn't near a computer to check late one night after a few drinks at the pub? How does he check to see what services are available to him at that time? I don't see how this is a bashing.
Davy
If you'd actually taken the time to read my post properly, you'd have seen that I found his observation quite valid. It's the bandwagon effect that I objected to.

But by your logic, I'm also "allowed to voice my concern", am I not? I didn't attack anyone specifically, I didn't call people names? Are people so afraid of a spade being called a spade?
  gmanning1 Junior Train Controller

Location: Sydney
Sydney Buses seem to be able to provide a poster timetable at bus stops, surely Sydney Trains can do the same? There would be a lot more bus stops than rail stations so no excuse. What about disabled act for example, not everyone can easily operate a smart phone.
  T88 Junior Train Controller

Location: Banned
That's a valid point actually. The timetable posters are to high up on the wall to read if your in a wheelchair.
I guess one could hit the help point in this scenario.
A few drinks at the pub and a flat battery? I guess the trusty old pocket timetable would still be useful.
Reading any timetable with beer goggles would be a challenge.
  viaprojects Chief Train Controller


If u don't have a smart phone these days your buggered or just to old and will die soon anyway.
T88
buy a smart phone to read a time table - no chance - use the other app. but most people cannot afford the cost of a smart phone.

maybe there removing the time table's to hide the on time running of the trains. you can change the computers but you cannot change paper.

bs  aside removing the time tables just makes it hard to know what time the next train reaches the your last stop as the display board info is limited to just next train. ie blacktown has 4 platform's to the city but has two boards. try working out what time and platform if the staff have gone walkabout. if theres no posters.
  Raichase Captain Rant!

Location: Sydney, NSW
maybe there removing the time table's to hide the on time running of the trains. you can change the computers but you cannot change paper.
viaprojects
Better put your tin foil hat on then! What a ludicrous notion.
  simonl Chief Commissioner

Location: Brisbane
maybe there removing the time table's to hide the on time running of the trains. you can change the computers but you cannot change paper.
viaprojects
I have little doubt that they removed the scheduled time from the PID for this reason.
  T88 Junior Train Controller

Location: Banned
This thread is BS. The only reason some of the timetable posters were removed was because of the branding.
I bet most have been replaced in all locations by now.
  Murasaki Chief Train Controller

Location: Going sideways... in carriage DET-9216 (>ω<)
Could they not have just covered the obsoleted logo with stickers printed with the new logo?
The place where I work has such stickers for its bags of kindling to change its net weight label from 5kg to 7kg. (Granted, I would've done a better job of designing those stickers than printing a yellow "7" on a small red square within a large white sticker, but that's none of here, there or yonder.)

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