Opal Ticket Rort

 
  awsgc24 Minister for Railways

Location: Sydney
The NSW Opal Ticket allows users to go into a small negative balance.

If user hasn't registered that ticket and throws it away, the albeit small negative balance will never be collected.

Multiply this small debt by several millions of thrown away cards, and the debt amounts to millions of dollars.

One has to wonder why this loophole is even allowed in the first place.

Are the designers of Opal mad or incompetent?

See DT29 Nov 2018 pg16.

Sponsored advertisement

  Travelling Hooker Locomotive Fireman

Location: Follows the weather up and down the coast
it’s just a rehash of an old story. Would probably cost more to fix than what is currently lost. Anyway, Opal isn’t the worst. You can run up a negative balance circa $25 on your Go card if you travel a decent distance to Brisbane airport during peak times
  bingley hall Minister for Railways

Location: Last train to Skaville
The NSW Opal Ticket allows users to go into a small negative balance.

If user hasn't registered that ticket and throws it away, the albeit small negative balance will never be collected.

Multiply this small debt by several millions of thrown away cards, and the debt amounts to millions of dollars.

One has to wonder why this loophole is even allowed in the first place.

Are the designers of Opal mad or incompetent?

See DT29 Nov 2018 pg16.
awsgc24

Dear Mad as Hell

The amount of unused credit on other cards that are 'thrown away' plus the interest on the forward balances held on active cards would more than compensate. I know I have at least $25 sitting on my car and will probably be another three months before I use it.

I'm sure there are more important thing in life to worry about Razz
  apw5910 Deputy Commissioner

Location: Location: Location.
And think of all those foreign tourists, catching trains to the international airport. They get to the airport station with a negative balance, bin the Opal card and fly away never to return. We're losing millions I tell you, MILLIONS.
  Brianr Assistant Commissioner

Location: Dunedin, New Zealand
And think of all those foreign tourists, catching trains to the international airport. They get to the airport station with a negative balance, bin the Opal card and fly away never to return. We're losing millions I tell you, MILLIONS.
apw5910
Absolute rubbish. There are probably more international tourists leaving with an unused positive balance on their card. On Tripadvisor, people are always being advised not to load too much on their Opal card as no refund is possible without an Australian bank account. On the same forum there was discussion that the same thing happens with the Vancouver transport card. I have a positive balance from my visit to Vancouver in July 2017. I may return and use it but no plans at the moment. I recently spent 6 weeks in London using an Oyster card. Three days before I left, the system said I had not tapped off and charged me (I think) £3. When departing I was able to get the deposit and  a few pounds refunded at St Pancras. Then I received several emails that there had been a fault in the system and, if I take my card to South Kensington Station, I can have the £3 refunded. As if.
After a visit to Brisbane this year I ended up with $20 still on the card. However as I possess an Australian bank account I had it refunded although I waited until back in Australia to send it free postage to Brisbane.  The average tourist has better things to do on holidays than  calculate exactly the money they put on their transport card. Some may be lucky and gain a few dollars but I bet far more lose.
  viaprojects Train Controller

it’s just a rehash of an old story.
Travelling Hooker


+1 there have been changes with gates and minimum balance... AFIK you cannot use the Sydney airport station gates with a negative balance on the opal card - one of the most common sites for the Rort of the system..

any way you can try the new method of payment with your credit card... no opal discounts just full price..
  awsgc24 Minister for Railways

Location: Sydney
The amount of unused credit on other cards that are 'thrown away' plus the interest on the forward balances held on active cards would more than compensate.
bingley hall
Sounds reasonable. Pity the timid pollies do not care or bother enough to explain both sides of the problem.

Meanwhile my lost Opal Card with $20 still on it remains in credit to the Opal people to their advantage.
  simstrain Chief Commissioner

The amount of unused credit on other cards that are 'thrown away' plus the interest on the forward balances held on active cards would more than compensate.
Sounds reasonable. Pity the timid pollies do not care or bother enough to explain both sides of the problem.

Meanwhile my lost Opal Card with $20 still on it remains in credit to the Opal people to their advantage.
awsgc24

You can register opal cards online and transfer money from old / lost cards to a new card. you can also report lost / stolen cards
  Matthew Train Controller

You can register opal cards online and transfer money from old / lost cards to a new card. you can also report lost / stolen cards
simstrain

Only if you kept the receipt with the card number on it.

And don't mind the card data being correlated with you. The only reason NOT to register your card in the first place is if you are one of those worried about being tracked by 'them'.
  Matthew Train Controller

One has to wonder why this loophole is even allowed in the first place.

Are the designers of Opal mad or incompetent?

See DT29 Nov 2018 pg16.
awsgc24

The minister is mad AND incompetent. The solution is already designed into the system, however, the minister has flat out said 'we will not charge a card deposit'.

Pretty well every other system charges a card deposit to prevent this - and also to cover the cost of the card. MiFare Desfires cost a dollar or so each.
Our system issues receipts with a line 'card deposit $0', so it's already designed in, just set to 0 for political reasons.

It's normal to wear the issuing cost when getting people to migrate, but after the introductory period, most other systems started charging a card deposit. NSW still isn't and is complaining about people deliberately running cards negative and tossing them out. (And it's not just the negative balance, the cost of the card itself is a loss too). All they have to do is start charging a deposit as designed into the system already!
  awsgc24 Minister for Railways

Location: Sydney
The minister is mad AND incompetent. The solution is already designed into the system, however, the minister has flat out said 'we will not charge a card deposit'.
Matthew
The timidity of Ministers in "coward's castle" makes it difficult when there is a need to justify really difficult issues, such as "7 stations (around Sefton) to lose through services to the CBD as part of the Metro going to Bankstown".
  nswtrains Chief Commissioner

The NSW Opal Ticket allows users to go into a small negative balance.

If user hasn't registered that ticket and throws it away, the albeit small negative balance will never be collected.

Multiply this small debt by several millions of thrown away cards, and the debt amounts to millions of dollars.

One has to wonder why this loophole is even allowed in the first place.

Are the designers of Opal mad or incompetent?

See DT29 Nov 2018 pg16.
awsgc24
I think you are looking for a conspiracy when there is none. This is not a loophole and is well known to staff. Only problem it causes is when a customer tops up and moans he/she has been short changed. Of course the simple answer is that the card had gone into negative which was debited on topping up the card. To say the designers of the Opal Card (same as Oyster) are mad or incompetent is way out of order.  The card has been an amazing success overall.
  nswtrains Chief Commissioner

The amount of unused credit on other cards that are 'thrown away' plus the interest on the forward balances held on active cards would more than compensate.
Sounds reasonable. Pity the timid pollies do not care or bother enough to explain both sides of the problem.

Meanwhile my lost Opal Card with $20 still on it remains in credit to the Opal people to their advantage.
awsgc24
Register the card and you can never lose your credit balance. You should check your facts better before making non factual claims.
  Airvan99 Junior Train Controller

Don’t need to know the number of the card to get a refund onto your new card, just open an account on the website. Transferred the outstanding amount twice over the years and never would have rembered the number
  Travelling Hooker Locomotive Fireman

Location: Follows the weather up and down the coast
It may be old news, in which case I apologise, but there's a story in today's Sunday Telegraph (p.19) which says that from January 7th, the gates at the airport stations won't open if you don't have enough dollars on your Opal card to cover the cost of moving through the airport stations. You'll have to go and top up before you exit.

Fair enough I guess.

The story goes on to say that buying an opal card at the airport can now only be done with a minimum $35 load. This is a bit rude. It also gives a really poor first impression to visitors getting slugged like that up front.

Have a good Christmas ye all. Hope your champagne be nicely chilled, the lobsters fresh and may the Gods smile kindly on you in 2019.
  marvin Assistant Commissioner

Location: Mars... "The Earth? Oh, the Earth will be gone in just a few seconds!"
Good call there, Travelling Hooker.

Links:

Opal fare evaders exploiting $8m loophole to be stopped
SMH - Online.By Matt O'Sullivan. Sunday 23 December 2018


Free ride ends for train commuters caught rorting Airport Line
Sunday Telecrap MIRANDA WOOD, December 23, 2018
(This may be subscriber only. If so go to https://outline.com/ and enter the
link location for a text only version... everything else is stripped out.)

And, yes, this appeared on the Telecrap front webpage as...
" 'Thieving' train commuters targeted in crackdown".

Dear Boaty Mc Boatface.

And so "ending a practice Transport Minister Andrew Constance called “straight out theft”.

I have news for you, matey. It was designed that way in the system. The IT people came up with this. Your predecessor, Aunt Gladys, oversaw this. She invited us to "game the system" in an effort to find the flaws. We found the flaws.

It is not theft if the system was designed that way. The correct word is "incompetence".

You and Aunt Gladys have had four years to fix it. Don't try and blame us.

marvin
----------

Sponsored advertisement

Subscribers: awsgc24, Brianr

Display from:   

Quick Reply

We've disabled Quick Reply for this thread as it was last updated more than six months ago.