Austrains site updated

 
  GCMotorail Station Staff

Has any one has a slow issue running forwards with the Austrains 30 tank.
Have had both of mine for about 6 weeks now one of them is running at half the speed going forwards than when going reverse.
I have checked in DC mode and DCC mode same issue.
regards
Greg Hiley
glhiley

I’ve found a somewhat similar problem with the 30 class that I have. Mine has only been test run - it initially seemed okay and then became inconsistent (slowing down) before ceasing to run at all.



I purchased the model directly from Austrains and I’ve attempted to contact John Eassie by email but no response so far. I’m not sure whether that means he’s away or whatever, can anyone shed some light?



Alan

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  a6et Minister for Railways

Has any one has a slow issue running forwards with the Austrains 30 tank.
Have had both of mine for about 6 weeks now one of them is running at half the speed going forwards than when going reverse.
I have checked in DC mode and DCC mode same issue.
regards
Greg Hiley

I’ve found a somewhat similar problem with the 30 class that I have. Mine has only been test run - it initially seemed okay and then became inconsistent (slowing down) before ceasing to run at all.



I purchased the model directly from Austrains and I’ve attempted to contact John Eassie by email but no response so far. I’m not sure whether that means he’s away or whatever, can anyone shed some light?



Alan

GCMotorail
I suggest that the best way is to send him a registered mail letter with a signature required, also have a return acknowledgement of the letter arriving to him.

His web site basically is out of service and you will only see him at Exhibitions.
  GCMotorail Station Staff

Has any one has a slow issue running forwards with the Austrains 30 tank.
Have had both of mine for about 6 weeks now one of them is running at half the speed going forwards than when going reverse.
I have checked in DC mode and DCC mode same issue.
regards
Greg Hiley

I’ve found a somewhat similar problem with the 30 class that I have. Mine has only been test run - it initially seemed okay and then became inconsistent (slowing down) before ceasing to run at all.



I purchased the model directly from Austrains and I’ve attempted to contact John Eassie by email but no response so far. I’m not sure whether that means he’s away or whatever, can anyone shed some light?



Alan

I suggest that the best way is to send him a registered mail letter with a signature required, also have a return acknowledgement of the letter arriving to him.

His web site basically is out of service and you will only see him at Exhibitions.
a6et
I've also sent "signed for" registered mail and so far, it hasn't been collected. If it's just a case of being away, then a simple automated email reply saying that the office is unattended until whatever date would help to allay concerns.
  a6et Minister for Railways

Has any one has a slow issue running forwards with the Austrains 30 tank.
Have had both of mine for about 6 weeks now one of them is running at half the speed going forwards than when going reverse.
I have checked in DC mode and DCC mode same issue.
regards
Greg Hiley

I’ve found a somewhat similar problem with the 30 class that I have. Mine has only been test run - it initially seemed okay and then became inconsistent (slowing down) before ceasing to run at all.



I purchased the model directly from Austrains and I’ve attempted to contact John Eassie by email but no response so far. I’m not sure whether that means he’s away or whatever, can anyone shed some light?



Alan

I suggest that the best way is to send him a registered mail letter with a signature required, also have a return acknowledgement of the letter arriving to him.

His web site basically is out of service and you will only see him at Exhibitions.
I've also sent "signed for" registered mail and so far, it hasn't been collected. If it's just a case of being away, then a simple automated email reply saying that the office is unattended until whatever date would help to allay concerns.
GCMotorail
Not good Alan.  I overheard him talking to a couple at Liverpool as he was showing them photo's of his time in South Africa and fishing trips, so he could well be over there again until the next exhibition that he could be at.

Not good at all.
  petan Chief Commissioner

Location: Waiting to see a zebra using a zebra crossing!




I suggest that the best way is to send him a registered mail letter with a signature required, also have a return acknowledgement of the letter arriving to him.
His web site basically is out of service and you will only see him at Exhibitions.
a6et
Him signing for it will not force him to do anything about it and can just throw it onto a pile of similar letters and ignore them.
  a6et Minister for Railways





I suggest that the best way is to send him a registered mail letter with a signature required, also have a return acknowledgement of the letter arriving to him.
His web site basically is out of service and you will only see him at Exhibitions.
Him signing for it will not force him to do anything about it and can just throw it onto a pile of similar letters and ignore them.
petan
Time to put it in the hands of DFT, especially with his silence and warranty issues not being fulfilled.
  The railway dog Junior Train Controller

Location: Adelaide Hills
DFT (or your State equivalent) has been known to produce results.
  gw0071 Deputy Commissioner

NSW Fair Tradng or more specifically any CTTT ruling of Concilliation and Hearing will ultimately require the defaulters bank and branch details so that a garnishee order to recover funds can be enacted

Believe me that when this process finally occurs it is rather efficient

This is inclusive of application costs throughout. Maintain notes and receipts

It is sad that this aspect exists in what is supposedly a relaxing pass time

Stick with it, persistence will fetch a result against recalcitrant operators - I know this through first hand experience
  kingfisher Chief Train Controller





I suggest that the best way is to send him a registered mail letter with a signature required, also have a return acknowledgement of the letter arriving to him.
His web site basically is out of service and you will only see him at Exhibitions.
Him signing for it will not force him to do anything about it and can just throw it onto a pile of similar letters and ignore them.
petan
My suggestion would be to only buy Austrains products through a retailer and leave it up to them to sort out any subsequent warranty claims. It's also a way to support your favourite hobby shop.
  GCMotorail Station Staff

Thanks to all for your comments and suggestions. Hopefully the problem will still be resolved amicably. If not, then you’ve indicated a way forward.



I’m grateful that we’ve had entrepreneurs in Australia who have produced the models that once we could only dream about. At the same time, the entrepreneurs should always remember that customer service is an important part of their business.

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