Trainorama (BOBS HOBBIES) update

 
  Poath Junction Chief Commissioner

Location: In front of a computer most of the time.

Sponsored advertisement

  Poath Junction Chief Commissioner

Location: In front of a computer most of the time.
Additional numbers/liveries added to the 49 class re-run, and 47 class re-run details released.
  steve_w_1990 Junior Train Controller

Location: Trying to fix something on the PTA Network
Wonder if that means I'll be able to get a new drive bogie for my first run 47. Tried many sources with no success.
  Neville John Station Staff

Location: Sydney
Wonder if that means I'll be able to get a new drive bogie for my first run 47. Tried many sources with no success.
steve_w_1990
I have the first run 47 also and apart from replacing the 'clicky' gears, it's been a good runner. How long ago did you have trouble with yours?
Neville.
  steve_w_1990 Junior Train Controller

Location: Trying to fix something on the PTA Network
Wonder if that means I'll be able to get a new drive bogie for my first run 47. Tried many sources with no success.
I have the first run 47 also and apart from replacing the 'clicky' gears, it's been a good runner. How long ago did you have trouble with yours?
Neville.
Neville John
I tried replacing the clicky gears, but there's a secondary binding issue in the front drive bogie that been an ongoing problem for years. It's got to the point where the bogie actually locks up, so will need to be replaced before I can use this model again. I've got another 47 class that I've had no issues with.
  a6et Minister for Railways

Wonder if that means I'll be able to get a new drive bogie for my first run 47. Tried many sources with no success.
I have the first run 47 also and apart from replacing the 'clicky' gears, it's been a good runner. How long ago did you have trouble with yours?
Neville.
I tried replacing the clicky gears, but there's a secondary binding issue in the front drive bogie that been an ongoing problem for years. It's got to the point where the bogie actually locks up, so will need to be replaced before I can use this model again. I've got another 47 class that I've had no issues with.
steve_w_1990
Get in touch with Bob's Hobbies as I would say they would try to help with a new bogie.
  steve_w_1990 Junior Train Controller

Location: Trying to fix something on the PTA Network
Get in touch with Bob's Hobbies as I would say they would try to help with a new bogie.
a6et
I've tried emailing them about it and I've got no reply, and I've tried calling the shop and didn't get an answer.

I've trolled their website, and the only spare parts for their locos I can find are the replacement wheel sets.

I need a whole new bogie, and at this stage, short of a Hollywood Foundry Mechanism, or buying another loco and robbing the bogie out of that, I can't see a way forward.
  ajbrown Junior Train Controller

Get in touch with Bob's Hobbies as I would say they would try to help with a new bogie.
I've tried emailing them about it and I've got no reply, and I've tried calling the shop and didn't get an answer.

I've trolled their website, and the only spare parts for their locos I can find are the replacement wheel sets.

I need a whole new bogie, and at this stage, short of a Hollywood Foundry Mechanism, or buying another loco and robbing the bogie out of that, I can't see a way forward.
steve_w_1990
Do they still exist; perhaps they've moved again?

Allan Brown
  DJPeters Assistant Commissioner

On their website they list two mobile numbers and a fax number as well besides a good old landline phone number. Might be an idea to try each of them if they will not answer a Email or their shop phone. Try the mobile numbers first and then a Fax maybe. Then if you still get no reply you know they are not interested really. There is another manufacturer like this that will not answer you or if he does answer will abuse you for disturbing him. Seems the bug is spreading.

If you are in business like this then you answer your enquries in a civil manner and ASAP as well after you get it. That is called good business relations. I can Email a shop in Adelaide and ask them to order something and sometimes the same day I get a courteous reply or the day after sometimes. But this shop I get stuff from obviously want your business though and nothing is too much trouble for them. More in business should be like this though but alas a lot are not.
  Nijok Beginner

HiSome time in the beginning of last year I had an issue with their VR S Class locomotive.  I spoke to them on the phone and they were most helpful.  My VR S Class locomotive was repaired under warranty without any expense except for the postage of sending the locomotive to them.  I live in WA.
Niels
  Flatop Deputy Commissioner

Location: Some where in a Cab
On their website they list two mobile numbers and a fax number as well besides a good old landline phone number. Might be an idea to try each of them if they will not answer a Email or their shop phone. Try the mobile numbers first and then a Fax maybe. Then if you still get no reply you know they are not interested really. There is another manufacturer like this that will not answer you or if he does answer will abuse you for disturbing him. Seems the bug is spreading.

If you are in business like this then you answer your enquries in a civil manner and ASAP as well after you get it. That is called good business relations. I can Email a shop in Adelaide and ask them to order something and sometimes the same day I get a courteous reply or the day after sometimes. But this shop I get stuff from obviously want your business though and nothing is too much trouble for them. More in business should be like this though but alas a lot are not.
DJPeters
Ever thought they might have been away over Christmas.
  DJPeters Assistant Commissioner

On their website they list two mobile numbers and a fax number as well besides a good old landline phone number. Might be an idea to try each of them if they will not answer a Email or their shop phone. Try the mobile numbers first and then a Fax maybe. Then if you still get no reply you know they are not interested really. There is another manufacturer like this that will not answer you or if he does answer will abuse you for disturbing him. Seems the bug is spreading.

If you are in business like this then you answer your enquries in a civil manner and ASAP as well after you get it. That is called good business relations. I can Email a shop in Adelaide and ask them to order something and sometimes the same day I get a courteous reply or the day after sometimes. But this shop I get stuff from obviously want your business though and nothing is too much trouble for them. More in business should be like this though but alas a lot are not.
Ever thought they might have been away over Christmas.
Flatop
They could well have been, but I am not the one asking, I just put some info about mobiles numbers etc not anything else. It might be worth trying them though but not over a holiday period.
  steve_w_1990 Junior Train Controller

Location: Trying to fix something on the PTA Network
If they were going to shut their shop over Christmas, the least they could do was to put an answering machine message saying they were away, and the date they'd be back so I knew when to try again.

Their phone line just rings out with nothing on the other end, other than hanging up.

In fairness, I haven't yet tried their mobile number, I may try soon, however I haven't got any funds to be able to buy a spare at the moment anyways, so I suppose that kind of solves that problem. The dud 47 of mine has just found its way back into it's box awaiting the day for it to have a spare available for installation.
  Captainchoochoo61 Locomotive Fireman

I was watching this thread, I did a search and found the latest phone number after finding several disconnected ones.

I rang 02 9602 4824 and received an answer

The person who answered was rather unhelpful, but I persisted and offered some advice about the poor condition of website, contacts via several different webpages, and how difficult it was to get an answer. I also mentioned this thread and how several other people had the same problems.

He tried to blame me so I persisted and kept pointing to the problems, and after he told me three times it was upper managements problem I suggested again that he should get them to do something as the bad reviews on one link, bad contact details etc were probably costing the company sales and leading to a perception of poor quality, I persisted and eventually he grasped the nettle. He seemed to eventually realize that it was Bobs problem and not mine.

I mentioned about the fax number, but Bobs no longer has a faxmachine !!! Go figure!

He said they closed for a couple of days after Christmas , but was not very specific, and tried to blame me again. I asked if they could have mentioned it on an answering machine, but that was the role of upper management. !!!

Hopefully something good will come from this.
  Gremlin Assistant Commissioner

Maybe this is my strange view on life, but...

I didn't think Bob's was large enough to have "upper management"; I recall that their management/operational structure was very flat....a few worker bees and some partners...

Hopefully they will get the message about communications...
  ajbrown Junior Train Controller

Seems like upper and lower managements are worlds apart, and nobody seems to care, so why bother. Find another hobbyshop.


Allan Brown
  NSWRcars Chief Train Controller

Find another hobbyshop.
ajbrown
Agree 100 percent.

Some time last year I visited the shop in its location around the corner from the original Tom’s in West Ryde. The shelves were half empty, some racks were bare, and the two unhelpful staff had no clue about what stock they had (what you see is what’s available). They chatted amongst themselves while their only customer searched in vain for anything on his quite extensive shopping list. I left the shop empty handed, and won’t be going back.
  gw0071 Deputy Commissioner

Appears to be a sorry state of affairs

I cannot recall - are there any direct links between Bob's and Trainorama beyond being a retail outlet?

Might not be the best allegiance regarding PR and proposed re-releases
  ajbrown Junior Train Controller

It's the same box and dice.  As Trainorama they make the models; as Bob's Hobbies (the shop) they sell the models.

Allan Brown
  Neville John Station Staff

Location: Sydney
Find another hobbyshop.
Agree 100 percent.

Some time last year I visited the shop in its location around the corner from the original Tom’s in West Ryde. The shelves were half empty, some racks were bare, and the two unhelpful staff had no clue about what stock they had (what you see is what’s available). They chatted amongst themselves while their only customer searched in vain for anything on his quite extensive shopping list. I left the shop empty handed, and won’t be going back.
NSWRcars
Some time ago I took my Trainorama loco to be repaired at the West Ryde location soon after the new management took over. After many weeks of queries as to it's condition and eventually to be told they don't have time to look at it, I went in to collect it. When I complained about the lack of service, I simply got a shrug of the shoulders with a 'We don't care attitude'. I said then I would never return.
btw, I should have gone to Woodpecker in the first place. First class service!
  ajbrown Junior Train Controller

You guys have solved you own problems. There's plenty of other hobby-shops.

Allan Brown
  The_trolley Deputy Commissioner

Location: .
A decade ago I visited West Ryde religiously at least once a fortnight. Living close by it was the absolute go to in Sydney. After moving away I naturally wasn’t able to visit as much so started calling in every six months or so as I came back to town. It was during these irregular visits that I noticed the real decline in the staff as well as the real lack of stock on the shelves. Every visit got worse until one trip I walked in to basically bare shelves and two staff members who obviously knew very little about model trains of any description. I’d been less and less impressed for a while but with the old staff I enjoyed talking to and had a pretty friendly relationship with gone and the shop itself no longer providing anything I wanted or needed I walked out and haven’t been back since. Nothing anyone else has said about their visits since has convinced me I need to change that at some point.

It’s a shame as the West Ryde shop was one upon a time the Mecca of Sydney model railways wise while the 47 and 49 classes in particular are nice models.

As ajbrown has said. There’s other shops who can and will do anything West Ryde “used to do”.
  nswtrains Chief Commissioner

A decade ago I visited West Ryde religiously at least once a fortnight. Living close by it was the absolute go to in Sydney. After moving away I naturally wasn’t able to visit as much so started calling in every six months or so as I came back to town. It was during these irregular visits that I noticed the real decline in the staff as well as the real lack of stock on the shelves. Every visit got worse until one trip I walked in to basically bare shelves and two staff members who obviously knew very little about model trains of any description. I’d been less and less impressed for a while but with the old staff I enjoyed talking to and had a pretty friendly relationship with gone and the shop itself no longer providing anything I wanted or needed I walked out and haven’t been back since. Nothing anyone else has said about their visits since has convinced me I need to change that at some point.

It’s a shame as the West Ryde shop was one upon a time the Mecca of Sydney model railways wise while the 47 and 49 classes in particular are nice models.

As ajbrown has said. There’s other shops who can and will do anything West Ryde “used to do”.
The_trolley
The West Ryde shop used to be a mecca for USA prototypes models. The rot set in after the switch to Australian prototype. I am not complaining as OZ modellers are now well looked after and my USA business has gone to eBay and more recently directly to the USA importers/manufacturers. There are a couple of OZ guys who sell USA N Scale prototype on eBay for very reasonable prices. I don't know where they get their stock but it seems endless.
  Hafenbahn Locomotive Fireman

In years gone by I was also a customer visiting several times a year as budget & opportunity would allow. And like other posters I grew more and more disheartened by the gradual decline in the range stocked. I gave up on them before the last move within West Ryde.
It's a shame to see what was once a good hobby shop slowly go bad.
  DJPeters Assistant Commissioner

A business that actually wants to do business as well as sell things needs a good staff and management. To shrug people off is bad business though, it also makes it look like they don't give a fig about you or anyone and it also makes it appear that they are only in business for the money they think they can make. When I come across a shop or manufacturer like this I give them a wide berth and more so when you do have genuine problems with their models and they say or imply buy a new one. Just not on at all in this day and age. The shops I frequent here in SA while the staff do not greet you at the front door will ask you do you need help or something and then when you ask take to what you asked for if it is in stock that is.

I cannot understand places that do this and then complain"No body comes in any more to buy stuff" it is not rocket science to figure out why though. My local shop can not do enough for you to be honest and even those odd orders of stuff from the USA or eleswhere are all handled in a courteous manner right up until you pay for them, there are times of course when something is not available but it is very rare though. The owner of this shop is more a friend than just the proprietor and the staff are friendly and knowledgable as well. This shop does have their own brand of models as well and the owner welcomes ideas to improve models that are in their range. You have a problem with a model or something then I have watched this shop take in a model to be fixed and it was taken out into their back work room and fixed and it all took less than 10 minutes, no come back in a week or more to collect it. Major problems would possibly take a little bit more time though one has to expect that. You go in and you are the only one there and the proprietor or one of the staff will have a bit of a chin wag with you, sometimes there are other customers there and you get asked for advice or whatever, so the customers are actually plugging models at times. They are honest as well if it cannot be fixed they tell you and point out why it cannot be fixed, usually because parts are scarce or no existant, but at least you know about it.

This is the kind of shop that all hobby shops or railway model shops should aspire to be. On a scale of 1 to 10 I would rate them a 15 at least.

Sponsored advertisement

Display from:   

Quick Reply

We've disabled Quick Reply for this thread as it was last updated more than six months ago.