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THE creation of a "fat carriage" for people who may be discriminated against by others because of their size was among thousands of suggestions, complaints and compliments received by Queensland Rail in the past year.
People who took up more than one seat, quiet-carriage vigilantes and slow or late trains were among other gripes raised by passengers in the 12 months to November.
In total, almost 10,000 pieces of feedback were received by the passenger train operator, including 7697 complaints, 1227 compliments, 608 inquires and 243 suggestions.
One of the most unusual was a request for a "fat carriage" from a customer who said he felt discriminated against.
Acting chief customer officer Cathy Heffernan said all feedback was treated seriously.
"Queensland Rail is a customer focused organisation, and we can only improve our performance by listening to our customers," Ms Heffernan said.
While the behaviour of station staff topped the list of complaints, other issues raised repeatedly by commuters included unplanned network disruptions, late arrivals, cancellations, overcrowding and "anti-social behaviour".
In one complaint, a Shorncliffe line customer stated there was "a male passenger who abuses the customer for having quiet conversations in the quiet carriage".
In another, a Beenleigh line commuter complained a passenger left his bag in the aisle which was impeding other customers trying to board the train.
QR's train etiquette campaign this year aimed to reduce "anti-social behaviour".
Robert Dow, from commuter advocacy group Back on Track, said the campaign had helped alert passengers to the fact "a bit of consideration goes a long way".
"It has resonated because it was a simple message, articulated well and the outcome has been pretty positive," Mr Dow said.
"It's alerted the travelling public to the fact there is an expectation they behave in a certain way and consider their fellow passengers."
Despite attracting the most complaints, station staff also attracted more compliments than any other aspect of QR operations.
The Queensland Rail website and transit officers also received ticks from customers, while most inquires were about initiatives such as the quiet carriage and the introduction of free internet services.
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