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Metro Trains has admitted its drivers are sometimes ordered to deliberately miss stations to ensure trains run on time.
The train drivers' union has questioned the practice saying it is leading to drivers being abused by passengers.
Metro spokesman Daniel Hoare says he understands some commuters are inconvenienced, but the strategy is designed to ensure the majority of passengers arrive on time.
"This is an approach that we have always used in the past following major incidents, it's something now that we are applying at other times as a way of trying to claw back lost time," he said.
"It's a way of trying to benefit the greater majority particularly during peak times when there is a fault."
Mr Hoare says this procedure is used on an ad hoc basis if there is, for example, a major fault on the line.
He denies it is about winning bonus payments for meeting performance targets.
"We make no apology for trying to make sure we meet those performance targets," he said.
"This is all about getting as many customers as possible to get where they need to go on time."
This article first appeared on www.abc.net.au
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