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ALTONA loop and Werribee line commuters have rated their train service as the worst on Melbourne’s rail network, according to a new report.
Western region Greens MP Colleen Hartland obtained the quarterly monitoring report on public transport customer satisfaction for 19 of the city’s rail segments operated by Metro.
Trains passengers between Seddon to Newport – which includes the Yarraville and Spotswood Railway Stations – gave their service an average rating of 60 out of 100 between July 2011 and June this year.
This was the lowest out of all Melbourne’s metropolitan train lines.
Passengers between Seaholme to Werribee –including the Altona loop - gave their service the second-lowest rating of 62.9.
Star has previously reported resident’s frustrations with the Altona loop when trains bypass the stations to reach Laverton or terminate at Newport, are cancelled or delayed.
Ms Hartland said a new timetable introduced in May last year has disadvantaged loop commuters.
"Newport station is the end of the line for the Altona loop and the source of much frustration for commuters,” she said.
“With such consistent data showing the train service is the pits and commuters are the most dissatisfied, a concerted effort must be made to improve the Altona loop train service.”
However a Public Transport Victoria (PTV) spokesperson said a new train timetable beginning on 18 November would “significantly reduce connection times at Newport Station for Altona loop shuttle services from seven minutes to four, improving transfer times for passengers”.
“Punctuality has improved significantly on the Werribee line, including the Altona loop. In the year leading to the May 2011 timetable, punctuality averaged 80.7 per cent,” he said.
“In the year following, it lifted dramatically to 88.7 per cent.”
“In the three months to June 2012, less than one per cent of services scheduled to run through the Altona loop did not do so. “
This article first appeared on www.starnewsgroup.com.au
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