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NSW Transport Minister Gladys Berejiklian says she doesn't have a cost figure for the rebadging of the state's rail network, including new staff uniforms.
"We are not focused on what these things cost but what it means for the customer experience," she told reporters in Sydney.
"It is our obsession to focus on the customer."
RailCorp was officially disbanded on Monday, replaced by two new organisations - Sydney Trains and NSW Trains - along with new bureaucrats and uniforms.
"It's really two years of work that has got us to this point and we still have a lot to do," Ms Berejiklian said.
Asked about how much it had cost, the minister replied: "Well, it would take me about three hours to stand here and talk about every item in the budget.
"But what I can tell you is that we have a budget to run rail services."
The new chief executive of Sydney Trains, Howard Collins, said his experience as the chief operating officer of the London Underground had taught him you can "turn a place around".
"There's no point trying to convince people to jump on trains in the future and get out of their cars if we haven't got a decent and reliable railway," he said.
But, he warned commuters, it would take time.
"I'm not going to be able to fix this in five minutes. I'm here for the long haul and I want to be part of the success that will come."
"It's a brand new era for rail services in NSW."
Ms Berejiklian said the rail network's new head came with vast experience.
"I'm thrilled that he and I both have an obsession with customer service," she added.
"Sydney Trains is not RailCorp in disguise - there is so much work we have done that will give our customers faith that there is a bright future for rail services in Sydney."
Mr Collins, who arrived in Australia on Thursday night, said he had taken seven trips on the network on Monday morning.
He said he was keen to see the results of the seating trial, which mirrored a change he made on London's Metropolitan Line.
So far, the RailCorp overhaul has resulted in about 750 middle managers taking redundancy.
As part of the revamp, Sydney Trains will run most trains that move through Sydney and its suburbs while NSW Trains will run Countrylink and outer services to the central coast, Blue Mountains and Illawarra.
This article first appeared on news.ninemsn.com.au
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