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New South Wales's Railcorp says training programs have been introduced to help staff cope with abuse from passengers who are angry about trains running late.
There are reports that staff have been punched, pushed, kicked, spat on and asked to write late notes by passengers for their employers.
Railcorp chief executive Vince Graham says efforts are being made to help staff cope with the situation.
"Our safety program is focussed on giving our staff the necessary skills to deal with sometimes cranky customers when trains are running late," he said.
"We will continue that program so that we can ensure a safer environment for our staff at work."
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