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Sydney Trains has selected a customer-centric planning solution from Quintiq to implement a dynamic timetabling system in its new Rail Operations Centre (ROC).
The NSW Government is investing $276 m to minimise delays and ensure that when incidents do occur on the Sydney Trains rail network, customers receive better and faster information.
Sydney Trains will use Quintiq’s solution to provide computerised decision support for monitoring services and respond to service disruptions across the Sydney Metropolitan network, which has more than one million customer journeys each weekday and around 2885 timetabled services per day.
Tony Eid, executive director, Future Network Delivery at Sydney Trains, said the ROC would modernise how Sydney’s rail network is controlled by incorporating dozens of different systems into a single location and changing the approach to managing trains.
“At the moment Sydney Trains manages the trains and tracks, responds to incidents, communicates with customers and monitors their safety from different locations and in different ways,” he said. “The ROC will bring all staff involved in moving and controlling trains together in a centralised and coordinated way.
“Quintiq offers us innovative network optimisation technology that will provide support for our train controllers and signallers in recovering from disruptions on our train network,” added Eid. The technology includes an electronic train graph and will help to minimise the disruption and reduce consequential delays.”
Quintiq’s solutions have been implemented in other major public transport networks, including the London Underground and NTV, Italy’s first high-speed rail network. Its latest customer is Queensland Rail, which is also experiencing increasing demand for its services. “A mission-critical system such as the day of operations timetable system requires a strong foundation of trust and commitment from both parties,” said Quintiq’s CEO, Rob van Egmond.
Image credit: ©iStockphoto.com/Yee Wong
This article first appeared on www.technologydecisions.com.au
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