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A CATASTROPHIC computer failure that halted Melbourne’s train network for more than an hour will cost Metro Trains more than $600,000 in customer compensation.
The city’s train system ground to a halt during peak hour on July 13, leaving tens of thousands of commuters stranded.
Operator Metro Trains is still investigating the cause of the fault.
Public Transport Victoria chief executive Jereon Weimar said Metro has agreed to refund 175,000 passengers who touched on between 3 and 7pm for the cost of their two-hour fare.
The total refund bill is about $627,000.
Whether Metro Trains faces a further penalty from PTV for the shutdown depends on Metro’s operational performance regimen to be determined at the end of this month.
This is a detailed model that gives weighting to services based on the number of people expected to use them, which means if Metro cancels or delays a popular peak service, they suffer greater consequences than a service with low patronage.
This article first appeared on www.heraldsun.com.au
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