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Independent ticket retailer Trainline has launched a voice-activated Google Assistant rail app, which customers in the UK can use to access advance or real-time information on journey times and details, prices, delays and disruption.
Trainline said the app can handle ‘deep conversational complexity’, including requests such as ‘I’d like to take a train from Manchester to London on 15th December at 9 am’, and then follow up with questions including ‘are there any changes?’, ‘who is the train operator?’, ‘what’s the weather at my destination?’ or ‘is this an off-peak train?’.
Commuters can teach the app to recognise their regular travel patterns and answer questions such as ‘how is my commute home?’ or ‘how is my commute to work?’.
This article first appeared on www.railwaygazette.com
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