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Metro-North’s 2019 on-time performance through April 30 has been 95.7%, 2.1 percentage points higher than last year. There’s a 74% reduction in canceled and terminated trains, and a 50% reduction in trains delayed by more than 15 minutes.
Way Ahead—which was started six months ago—aims to serve as a roadmap that details actions to enhance safety, service, infrastructure, communications and transform customers’ day-to-day commuting experience.
Some of Way Ahead’s accomplishments include: the expansion of TRACKS, Metro-North’s free community outreach program designed to educate and promote rail safety, to more than 100,000 reached in 2018, with the goal to reach 105,000 in 2019; the enhancement of 78 grade crossings with LED lights; the expansion of communications skills training for employees, with another 1,100 operations employees trained thus far; station ambassadors are now in place at the six busiest Metro-North stations: Stamford, White Plains, Harlem-125th Street, Fordham, New Rochelle and Croton-Harmon; trackside cleanup in the Bronx, with the removal of 47 tons of waste; and track work resulted in a 46% decrease in maintenance defects since 2014, and an 86% decrease in safety defects since 2014.
This article first appeared on www.railwayage.com
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