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ScotRail and InterpreterNow have introduced an app designed to make it easier for railway staff to communicate with deaf people using British Sign Language.
The app can be installed on staff or customer smartphones, and provides immediate access to online British Sign Language interpreting via a video call.
Customers sign to the interpreter, who will then relay their query to the member of staff and sign back the answer.
‘We’re committed to making the railway open and accessible for all, and teaming up with InterpreterNow to launch this new app is just one of the way we’re doing that’, said ScotRail Access & Inclusion Manager Andrew Marshall-Roberts. ‘Customers using British Sign Language as their main form of communication can now have the confidence to travel by rail, knowing our people can help with any query they have in a simple, straightforward way.’
This article first appeared on www.railwaygazette.com
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