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V/Line is under fire for not putting enough carriages on the Gippsland line during busy periods.
After a half-an-hour delay, passengers on the Melbourne to Bairnsdale service last night were told the train had been over-booked.
A number of passengers who had bought tickets were unable to get on the train and many of those who could were forced to sit in the aisles.
Warragul passenger Glenn Savage says an extra service should be laid on during the school holidays.
"Just from looking on the platform I'd say they'd almost double booked the train - I had to argue with the guy basically saying, 'look, I'm not getting off the train I need to be home', so by the time I had finished arguing the train was pulling away, but I don't know, I would say about 20 people were left on the platform," he said.
Daniel Maloney from V/Line says last night's service should have had an extra carriage, but delays in Bendigo meant the carriage could not be attached.
He says V/Line's patronage on the Gippsland line has doubled in the past three years.
"It quite literally is overnight, it actually takes about two years when you order a train for it to be on the tracks, and we've got 50 new carriages on the way, so they come out about one every month, so our ability to respond to huge increases overnight is pretty tough," he said.
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