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Long-suffering rail commuters have been urged to claim compensation from Metro for late services as figures show the train operator has paid out an average of just $50,000 a month to customers since it took over the network.
Public Transport Users Association president Daniel Bowen said only a "token amount" of passengers were claiming daily Metcards from Metro, which in June failed to meet punctuality targets for the seventh month in a row.
By submitting a claim, he said the public could send the train operator and the Brumby government a strong message that the system needed to be fixed.
Metro refused to provide a dollar figure for the amount it had paid to passengers as a result of failing to meet punctuality targets for each month since it took over the network in December.
However Metro spokesman Chris Whitefield said an average of 5000 customers had submitted a successful claim for a compensatory Metcard each month in the six months since December, the majority of which were zone-one fares.
Based on those details, a conservative estimate on the total amount paid would be $306,000, or about $50,000 a month.
"We certainly do encourage people to claim their compensation if they're eligible," Mr Bowen said.
"It is only a token amount given the inconvenience people suffer from late and cancelled trains, but we do encourage people to put in their claims."
Only customers with a monthly, six-monthly or yearly Metcard can apply to receive one free daily Metcard or the equivalent in Myki money if Metro fails to run 88 per cent of services on time in a month.
If that figure falls below 84 per cent, customers can claim two free daily Metcards, or the equivalent in Myki money.
"Because only those ticket holders are eligible, and because you've got to get hold of a form and send in a copy of your ticket to prove your eligibility, that obviously makes it a complicated process," Mr Bowen said.
"Even with the Myki system coming in, you still need to fill in a form even though the Myki system tracks your travel and should know if you're eligible for compensation or not. We would like to see Myki, when it's fully running, to automatically pay you back the compensation if the operator misses their target."
He said it was disappointing punctuality targets had been missed yet again, leaving passengers waiting on platforms.
"The government needs to keep investing in the infrastructure and the train fleet to make sure that the system runs reliably," Mr Bowen said.
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