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From August 3 Amtrak will extend free Reserved Seating to Business Class on Acela trains. Reserved Seating was introduced in Acela First Class in 2019 and has proved popular with passengers. From August 3 travellers in Acela Business Class will be able to select seats, including seats in quiet cars through Amtrak's website or app prior to travel. In addition to better catering for customer preferences, Reserved Seating will also allow passengers to see a snapshot of the overall crowdedness of each carriage to enhance personal social distancing efforts.
“As Amtrak delivers a new standard of travel, reserved seating is one of several new initiatives we are undertaking in support of expanded health and safety protocols,” said Amtrak President and CEO Bill Flynn. “By providing customers with an easier and safer boarding process that limits people moving through the trains trying to find a seat, we are able to meet customer expectations for safer travel.”
Customers will automatically be allocated a seat at the time of booking and will have the option to change their seat using an interactive car and seat map either by managing their bookings on Amtrak.com or via the Amtrak app. As part of Amtrak’s commitment to keeping customers safe during the COVID-19 pandemic, Acela trains will continue to run at reduced capacity and only window seats will be available for reservation. Aisle and rear-facing table seats will appear as blocked in the customer seat maps. Customers traveling with companions or in groups will only be able to reserve seats in separate rows, but may choose to sit together while onboard.
While Amtrak accelerated the rollout of reserved seating as part of its response to the current pandemic, it is expected that Reserved Seating will become a permanent feature in Acela Business Class as Amtrak rolls out its second generation Acela train-sets.
Amtrak’s Acela – North America’s answer to high speed rail – is Amtrak’s flagship train along North America’s busiest railway - the Northeast Corridor connecting Washington DC with New York and Boston. Acela trains offer fast and convenient transport, competing with airlines, between some of the nation’s biggest cities.
This article first appeared on trainreview.com
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