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Hypothesis – to improve customer service and logistics confidence, key performance indicators, or KPIs, will eventually displace a railroad’s operating ratio (OR) as the preferred management tool.
Shippers will then likely increase their confidence in rail as a transport supplier.
Here is the what and the why as to this market assumption.
A company’s KPIs set a clear benchmark of what its customers can expect. KPIs are not vague measures. They need to be precisely defined. They cannot just be a marketing phrase.
Financially, one KPI is the cash flow result. It is often stated as earnings before interest, tax, depreciation and amortization, or EBITDA.
To a manufacturer, its KPIs include:
KPIs publicly define a business. KPIs signal when an organization has or does not have a competitive offering in its markets that is sustainable.
Photo credit: Flickr/Tyler Silvest
There are about a half dozen popular railroad sector efficiency measures cited in North American public relations statements and the media. Here are the top six according to many:
Here is the problem in translating the railway KPIs above into something that captures the interest of logisticians who have a choice between rail and truck movement.
These popular railway KPIs don’t capture the fundamentals of service quality. Why is that important? Because service performance is what the railroads need to sell in competition with other modes of transportation.
For railroad investors the current KPIs also miss what could mark upside rail freight growth. That’s important because once market top line units and railway market share stop growing, the strategic outlook of the rail freight enterprise becomes questionable.
Investors eventually think about a top valuation selling point once they detect a loss of volume or a significant market share drop against the following KPIs:
Or if they see a financial drop that results in:
(Photo credit: Shutterstock)
What’s a superior set of rail freight KPIs?
Ironically, if we search for critical rail freight logistics performance measures beyond those currently pitched by the North American railroads, one of the innovative management approaches comes from a blending of American and Brazilian railroad management processes.
One railroad group developed a new series of rail freight KPIs after a series of intense discussions with the late head of Canadian National, E. Hunter Harrison. Yes, that is the same Hunter Harrison of precision scheduled railroading fame.
Rolled out initially by América Latina Logística (operating now under the name Rumo) these KPIs are asset-intensity focused.
What is their most critical rail freight asset? It is the freight car.
The business hypothesis is that the missing North American market opportunity is to increase the utilization of the one asset that can significantly increase units of volume, market share and revenue – all calculated on a per car unit basis.
Rumo’s KPIs focus upon:
Add to these a few metrics that capture estimated time of arrival/actual final delivery to the customer gives a much more engineered look at the critical measures that do improve customer service.
Taken to the next benchmarking level, this kind of KPIs should generate more customer confidence in using rail freight.
These measures, once achieved and then reported, should capture the market attention of both customers and investors.
Investors and railroad boards of directors would be satisfied because these new KPIs still capture efficiency of assets against calculated cash flow.
These added kinds of delivered service KPIs also ought to capture the analytical attention of policy and regulatory officials who need to ask what the services offerings of high
OR-performing railroads mean or don’t mean to the shipping customers.
The current Surface Transportation Board (STB) should reconsider its current approved checklist of KPIs. They are not particularly informative in today’s complex logistics multi-mode world. By adapting to the logistics environment, the STB could then provide a much more informative service delivery scorecard.
(Photo credit: CSX/Facebook)
Yes, there is an upside to rail freight improvement. The current anemic critical performance indicators need upgrading.
Core railcar asset load-to-next-load cycles are not increasing at a pace that captures the attention of logisticians choosing transportation modes.
Railroads still haven’t provided direct evidence of shipper benefits with their financial model KPIs.
Low-hanging cost-cutting fruit by PSR managers has been captured by the railroads. Those benefits have been passed along to investors of record.
What’s the next step?
What’s the KPI scorecard measure for PSR phase two and phase three that is going to capture new volumes and higher cash flows? A clear sign of improvement would be significantly more loaded railcar moves per year from the existing baseline fleet.
Storing cars instead of adding more revenue isn’t necessarily a positive market improvement. It signals instead a shrinkage of the asset base available to seek new business. There needs to be a balance.
Now, after satisfying their investors, railroads need to improve the KPIs that matter most to their freight customers. Peter Drucker’s statement has relevance in this case. “Because what gets measured gets done.”
Using the existing freight car fleet (including stored cars) to effectively load more loads per year should increase both volume and revenue – yielding better cash flow. This could be the growth side of PSR.
What do you think the KPIs should be? Are you commercially satisfied with today’s scorecard?
Please, share your contrarian views and logic.
Please remember that my interpretation and conclusions might differ from those of the market sources I need to acknowledge in researching this commentary. Those sources include:
This article first appeared on www.freightwaves.com
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