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James Price, Transport for Wales CEO, said: “Our customer research reveals that being able to sit or stand comfortably on a train is a top priority for many people, and therefore we hope that our customers will welcome plans which will mean a big increase in capacity for December.
“We’re also pleased that we’re improving the overall experience for passengers using services between Cheltenham and Maesteg, and between Cardiff and Ebbw Vale through the introduction of more modern accessible trains.
“Our plan is to retain some of our Pacer and Class 37 loco-hauled trains for a short period of time in 2020 to allow us to increase capacity of our busiest routes, meaning extra space on-board for our customers.
“We have always focused on delivering what our customers want, and we will do all we can to provide further capacity, which is their key priority. We must remain responsive to the needs of all of our customers, even if this means changing our plans.”
The improvements for rail passengers from December 2019 will include:
As part of the updated plan for December, Porterbrook, the supplier of the delayed Class 769s, will provide additional Class 153 trains until the previously ordered Class 769s are available for use.
Mary Grant, CEO of Porterbrook, said: “Porterbrook is committed to working closely with TfW as they continue to transform the experience of rail passengers across Wales. Some of TfW’s plans depend on our innovative Class 769 trains, whose introduction into service has been subject to delays for which we apologise. We are actively working with TfW and our supply chain to deliver these trains as soon as possible. In the meantime, we have accelerated delivery of our Class 170 units and are also supplying additional trains to cover for the Class 769s and provide support to TfW and their passengers.”
TfW will also be improving the on-board experience for long-distance journeys with the introduction of refurbished, more accessible Mark 4 intercity carriages on certain services between North Wales and Manchester, and an additional loco-hauled service on the key Holyhead-Cardiff route linking North and South Wales.
This article first appeared on www.globalrailwayreview.com
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