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Fast Forward focuses on four major priorities Byford identified on his first day in office earlier this year: “transforming the subway, reimagining the city’s public bus network, improving accessibility for all modes, and engaging and empowering NYC Transit’s workforce to deliver the best service possible.” These priorities are underpinned by “three foundations of corporate philosophy” that Byford and his staff “are working to make the norm at NYCT: agility and accountability; safety, security and resiliency; and customer service and communication.”
“As I said when my appointment was announced, what is needed isn’t mere tinkering, a few tweaks here and there,” Byford writes in the Fast Forward plan’s opening letter. “What must happen is sustained investment on a massive scale if we are to deliver New Yorkers the service they deserve and the transit system this city and state need … Now is the time to think big and transform our network so it works for all New Yorkers.”
Highlights of the plan, which was presented to the MTA Board, include:
To track and report progress for stakeholders and the public, the Fast Forward Plan includes twice-yearly reports on the progress of its initiatives.
“I believe that New Yorkers want more than just a return to the reliability of yesteryear,” Byford writes in the Plan’s introduction. “The world’s greatest city needs world-class transit, and this Plan will deliver exactly that.”
Download the full plan Here.
* New York Times estimate.
The post NYCT’s Byford: Now is the time to think big appeared first on Railway Age.
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