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Pacific National has launched the industry’s first smartphone application and an enhanced on-line customer interface system to boost customer service across its freight business. The custom-built app and on-line system will provide customers with access to real-time data on freight movement and delivery along with their service details, container location and freight terminal activity.
The new smartphone application has been designed, built and tested in-house and is available for download through a number of on-line app stores. The industry first has been designed to cater to the specific needs of customers across Pacific National's freight business, allowing customers to check bookings and access real time information on service details, train performance, container or bulk freight locations and truck turnaround information at major freight terminals. The application will provide real time container location searches for all containers in the Pacific National network.
Pacific National has also launched enhancements to its internet-based customer interface system known as FreightWeb, with a new module called ‘Freight Tracker’. Freight Tracker presents a real time display of customer freight specific train performance or the current ground location of the freight on an interactive map of Australia. The map displays coloured icons showing train and freight locations.
By clicking on an icon for that train or location, a customer can access a full list of freight carried, along with details of each train’s on-time performance. Freight Tracker also provides bulk commodities customers with the functionality to “unload” their wagons on-line after the train has arrived at its destination.
The new Freight Tracker function uses real train performance information gathered from GPS tracking of each locomotive. For a Pacific National train travelling from Melbourne to Perth, the information can update in excess of 100 times during the journey providing an update at least every two hours.
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