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On Tuesday over 20,000 metro commuters evacuated by the Delhi Metro due to a major snag on the Yellow Line, connecting Samaypur Badli and Huda City Centre. Over 5,600 passengers evacuated from the train affected by the technical failure. However, the scale of evacuation was unprecedented, the Delhi Metro network is no stranger to such holdups and glitches.
According to data and updates shared by the Delhi Metro through its twitter handle, Metro services have been hit by at least two “glitches” a day on average, in the last five months.
The Delhi Metro Rail Corporation, which began operations of metro services in 2002, covering 8.3 km, and with a ridership of just over one lakh passengers daily, is now the largest Metro rail network in India, covering over 370 km, and carrying around 28 lakh passengers daily.
The posts shared by the Delhi Metro through its twitter handle also shows that the maximum number of problems were reported on the Blue Line (Dwarka Sector 21 – Noida Electronic City/Vaishali) and on the Magenta Line (Janakpuri West – Botanical Garden). In deep study, it was learnt that around 221 out the total 453 posts were related to failures on the Blue and Magenta Lines. In most cases, these snags were caused by faults in the overhead electrification (OHE) or with signalling systems.
Delhi Transport Minister Kailash Gehlot shown his deep dis-pleasant on failure in handling metro rail system by the Delhi Metro Rail Corporation. He written a letter to Mangu Singh, Managing Director of Delhi Metro Rail Corporation and sought some information with some strong directions.
Referring the major failure occurred on Tuesday, he said in his letter to DMRC that (a) such incidents must be reported to the Minister (Transport) immediately. In today’s case Minister’s office as well as Transport Commissioner had to get in touch with the MD, DMRC; (b) DMRC must informed to the commuters about such incidents immediately through its twitter handle so that the commuters do not panic and are keep informed; (c) Responsibility need to be fixed for today’s incident; (d) Remedial steps be taken immediately to avoid recurrence of such incidents in future; (e) Such incidents must also be reported in the past. Details of the all the break-downs of metro services since 2011 along with their reasons, be furnished.
Glitches faced by #DelhiMetro. Delay on services. People travelling on trucks to reach asap to their offices. Don’t you think they should be asked to go back to their homes? What do you think about the behaviour of organisations towards their employees? @9changes_com pic.twitter.com/SITBQif1ta
— Anamika Manhas (@anamikamanhas89) May 21, 2019
Copy of the letter seen by the Urban Transport News. “Train services on Line-2 (Yellow) between Qutab Minar and Sultpanpur section were affected today from 9:27 AM to 1:28 PM due to breakdown of Overhead wire (OHE), reported by a train as it approached Sultanpur Metro station (from Chhattarpur), leading to tripping of power supply in this section”, said in the statement issued by the DMRC.
#DelhiMetro services halted
Pictures from Qutub Minar Metro Station
My wife is stuck since 9 am
No feeder bus
Crazy scene pic.twitter.com/dJco7lX3ss
— Ankush Chopra (@Ankschopra86) May 21, 2019
“DMRC has lied. I was in one of the trains in which evacuation needed to be carried out. Evacuation did not start till 10.20. Train came to halt at 0915. Lot of people including me called the DMRC help line but no support was provided. Have call records to prove this”, said a metro commuter who was stuck in a train.
#DelhiMetro: I was stucked in Qutub minar metro station there is no feeder bus service provided by @OfficialDMRC people are walking & taking lift but still the services still not resumed. Huge #shutdown it was now took metro from sultanpur towards Huda city. pic.twitter.com/7KMr6paI4V
— Harsh Baweja (@Harshbaweja_in) May 21, 2019
After the incident, the Delhi Metro has constituted a committee to undertake a detailed fact finding about the OHE damage and for suggesting remedial measures to avoid a similar incident in the future. But DMRC don’t think its responsibility to make incident reports in public domain.
The post Rising glitches shows failure of Delhi Metro in handling metro system appeared first on Urban Transport News.
This article first appeared on urbantransportnews.com
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