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A toddler was forced to travel alone in his stroller for 13 agonising minutes after a driverless Metro train took off without the boy's mother.
The incident happened on Thursday afternoon, when the doors of one of Sydney's new Metros closed, separating the pair and leaving the mum stranded on the platform at Macquarie University station.
Passengers inside the train, along with Metro staff, guarded the child until the train reached Epping station.
The distraught mother, a Sydney Metro employee, grabbed the next service and was reunited with her son shortly later.
A Sydney Metro spokesperson apologised to the family for the distress caused and said the incident was being investigated.
The $7.3 billion Sydney Metro has been plagued with problems since it began operating in May.
There have been 30 incidents including train doors malfunctioning and delays caused by urgent mechanical repairs, track work and improperly working fire alarms and lifts.
AAP said it is believed that in this incident the train doors did not malfunction.
This article first appeared on 7news.com.au
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