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The July report, obtained by Fairfax Media under freedom of information laws and posted online, highlighted several shortcomings, including difficulties in responding to incidents on the network.
Rail network meltdowns that resulted in "excessive business disruption", such as those that occurred earlier in January, saw "indefinite delays" and severe overcrowding on platforms.
At the start of 2018, major delays and train cancellations lasted for days and sparked mass anger from commuters and public transport unions.
The report said the January incident was a demonstration of how current frameworks used by Sydney Trains were slow to recover from "unplanned incidents".
The report also found Sydney Trains had conflicting definitions of what constituted a major incident.
It found "limited governance" in processes for handling major incidents, meant responses could be inconsistent.
It also found a lack of communication between Sydney Trains' staff could slow the recovery from major disruptions.
This article first appeared on www.abc.net.au
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