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The July report, obtained by Fairfax Media under freedom of information laws and posted online, highlighted several shortcomings, including difficulties in responding to incidents on the network.
Rail network meltdowns that resulted in "excessive business disruption", such as those that occurred earlier in January, saw "indefinite delays" and severe overcrowding on platforms.
At the start of 2018, major delays and train cancellations lasted for days and sparked mass anger from commuters and public transport unions.
The report said the January incident was a demonstration of how current frameworks used by Sydney Trains were slow to recover from "unplanned incidents".
The report also found Sydney Trains had conflicting definitions of what constituted a major incident.
It found "limited governance" in processes for handling major incidents, meant responses could be inconsistent.
It also found a lack of communication between Sydney Trains' staff could slow the recovery from major disruptions.
Sydney Trains chief say 'weaknesses' addressedSydney Trains boss Howard Collins said the report was commissioned because the organisation wanted to understand its weaknesses.
"We reacted to that weakness," he said.
"We now have recruited seven new managers to actually be the key people who ensure that these incidents are managed in the correct way.
"I feel that our team would be able to respond and working alongside all the other emergency services to deal with our railway and to deal with it in a safe way for our customers."
The report also questioned the decision to centralise Sydney Trains' new multi-million-dollar management centre at Green Square in Sydney's inner-south.
It raised the prospect of a major disruption to the Sydney rail system if the centre had to be evacuated in an emergency.
"If in the event we have to leave the building, we have contingency plans which allows us to continue to operate from an alternative location," Mr Collins said.
"That's all been factored in and dealt with following the recommendations of the report."
This article first appeared on www.abc.net.au
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