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A power outage has been blamed for last night's commuter chaos, which stopped all Queensland Rail (QR) services in Brisbane during peak hour.
A radio tower on Mount Coot-tha lost electricity supply just after 5:00pm, meaning the communications centre could not contact train drivers.
Power was restored an hour and a half later, but not before there were delays across the entire network — with some people held up for two hours.
QR's chief executive Nick Easy said a secondary communication system was working, although it was not clear how long it remained functional.
An investigation is underway.
"I'm confident we'll be able to get to the bottom of what occurred and ensuring that not only the primary system but the secondary system will ensure ongoing communications moving forward," he told ABC Radio Brisbane.
"I'm sure we will rectify this."
Services are running to their normal schedules this morning.
But trains were yesterday suspended between Central station and Toombul, Doomben, Airport and Mitchelton stations and major delays were experienced across all lines as a consequence.
Mr Easy said commuters had a terrible evening and apologised.
He too experienced the issues first-hand, riding a train when the malfunction occurred.
All passengers who travelled from 5:00pm will be refunded within the next fortnight.
"It's very important we learn from these experiences … some of our on-time running … have significantly improved," he said.
"We've got to do this consistently and reliably and make sure we continue to build confidence with our customers."
'Another stuff-up' for Queensland RailOpposition transport spokesman Andrew Powell said it is another blow to a rail network that has been riddled with problems.
The rail network was plunged into chaos late last year when the Redcliffe Peninsula line was opened, with a driver shortage forcing mass cancellations in October, during the lead-up to Christmas and on Christmas Day, where 36 per cent of services were cancelled.
The driver shortage is still having a knock-on affect, with services slashed to hourly during the school holiday Sundays.
"Everything has gone from best in the nation to worst in the nation in a matter of years," he said.
"The Government can say as many times as they like that they're fixing this problem but what's clear from the train wreck from the commute home is that we're far from seeing any resolution to this rail fail."
This article first appeared on www.abc.net.au
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