Perth train passengers most satisfied rail commuters in Australia: survey
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Perth train users travel in comfort, endure few delays and enjoy the cleanest train stations in the country - but overtly rude and aggressive commuters remain a problem, a recent survey shows.
Transperth customers topped satisfaction rankings for the sixth year running in a study of Australia’s metropolitan railways, conducted by customer research company Canstar Blue.
The survey of 4,423 people (548 from Perth) saw Transperth claim five-star ratings in six of eight categories, including customer satisfaction.
Only Adelaide Metro’s trip cost and Queensland Rail’s safety appraisal received better reviews.
Just 16 percent of Perth’s rail users experienced regular delays, compared to the national average of 39 percent, while 43 percent complained of overcrowded trains (58 percent nationwide).
Transperth’s scheduling (64 percent satisfaction) and the cleanliness of its facilities (57 percent) were also deemed strengths with ratings well above the national average.
Worryingly, just 42 percent of Perth punters who use the train at night feel safe while the number encountering anti-social behaviour jumped to 47 percent.
However, the overall results placed Transperth head and shoulders above it’s national counterparts. Adelaide Metro (2nd) was deemed next best, ahead of Queensland Rail (3rd), Sydney Trains (4th) and Melbourne’s Metro Trains (5th).
This article first appeared on www.perthnow.com.au
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