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Six months after V/Line copped backlash when a passenger on the Warrnambool train was refused a hot drink in her reusable cup, action has been taken to modifying its coffee machines.
Susan Gourley said she was shoocked and disappointed when she was told "no" that she decided to speak up about it publicly ... and V/Line listened.
From this week, passengers on the Melbourne to Warrnambool service will be able to bring their own reusable cup or buy one from V/Line's new range.
"That's awesome! Look what we've done," Ms Gourley said on Sunday.
The former Port Fairy resident contacted The Standard about the issue in December and the publicity generated from the story captured the attention of other media outlets, as well as V/Line management.
It's time: Susan Gourley's mission to be able to use reusable cups on V/Line trains has been a success.
"It's a win for the little guy, but it's about something much bigger."
Ms Gourley said it was about making the world a better and cleaner place for the future.
She said plastic pollution was one of the biggest problems the environment faced.
When you're really passionate about something, it's amazing what you can achieve, she said.
Until now, reusable cups could not be used because they didn't fit on the onboard coffee machines and there was a risk to staff due to the potential for hot beverages to spill with sudden train movements.
But now that coffee machines have been modified to protect staff, V/Line is encouraging more people to adopt reusable cups.
This article first appeared on www.standard.net.au
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