| Countrylink needs a change at management lvl | 35 | 5.59% |
| It lacks a customer focus | 47 | 7.51% |
| Other | 32 | 5.11% |
| People just don't know how to run a railway | 88 | 14.06% |
| The NSW Government isn't committed | 219 | 34.98% |
| The rolling stock is too old | 177 | 28.27% |
| The timetables are too inflexible | 28 | 4.47% |