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The Victorian Public Transport Users Association says it is dealing with an increasing number of people complaining about the V/Line train service between Albury and Melbourne.
The association says a number of trains have been replaced with buses over recent weeks as the Australian Rain Track Corporation (ARTC) continues to work on repairing the line.
The association's regional spokesman, Paul Westcott, says it has become a lotto draw, with passengers not knowing if they will be travelling on a train or a bus.
He says the public deserves a better level of service.
"It's been a fiasco really since the line was closed for standardisation and then reopened," he said.
"Obviously there's been problems with the weather, with the wet weather earlier on after it reopened, but really a huge source of annoyance for people who want to use the train to get from the north-east to Melbourne and back."
Trevor Dobbyn from the Rail, Tram and Bus Union says repair work on the Albury to Melbourne line has been dragging on for far too long.
He says work was due to be finished by the middle of July.
"There are constant disruptions to services, I think the public has had enough, I think the members have had enough and I think it's time the ARTC pulled its finger out and got going and did this properly," he said.
"What we need is a finishing date, we need an end date to all this disruption so we can have some certainty the trains will run per the timetable."
An ARTC spokesman says a five-year program of work that started last year is continuing, with buses replacing some trains on weekends only, to allow for track work to be done.
He says the corporation will only carry out track work on weekdays, during times of reduced patronage.
This article first appeared on www.abc.net.au
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