Public Transport Victoria forum hears call for more Maryborough train services
State Government Commits to Developing Rail Infrastructure for Victoria
Horsham residents to be quizzed about future use of dormant rail corridor land
No choppers here: Malcolm Turnbull takes the train to Geelong
Opposition Leader Matthew Guy backs Melbourne Airport rail link
Jail time for train threats to Vline Staff
Premier Daniel Andrews hears efforts to address Central Goldfields disadvantage, push for more Maryborough trains
The Inland Rail Link Melbourne to Brisbane a Similar Case as the RAA's Bendigo - Geelong Rail Link
North-West Rail Alliance urges more council support amid push for return of Mildura passenger rail
Grampians Rail Trail: Shire calls for community to step up and manage facility
CUSTOMER satisfaction on V/Line trains has improved, however it still sits far below figures achieved in 2006.
The Public Transport Victoria results show 86 per cent of customers are satisfied and covers the services between October and December.
These results are attributed to all V/Line train services, not just the Ballarat line.
This is an increase from previous figures of 84 per cent in the two quarters prior to this result. The figure sat as high as 92 per cent in 2006.
However, Public Transport Minister Terry Mulder said services had improved during 2013, which were reflected in the satisfaction figures.
The figures hit lows of 81 and 82 per cent during 2012.
“The Coalition Government has invested in 40 new VLocity carriages for V/Line and the Regional Rail Link will provide greater reliability for Ballarat customers by separating regional and metropolitan trains on the approach to Melbourne,” he said.
“I always want to see V/Line and other operators continually improve.
“V/Line currently has the highest satisfaction of all public transport operators. It has maintained a high level of customer satisfaction over a period of sustained patronage growth.”
Mr Mulder said some of the primary drivers of the satisfaction figures were the journey time, punctuality and frequency.
Ballarat West MP Sharon Knight hit out at the figures saying she didn’t hear from too many satisfied V/Line customers
“Commuters are frustrated and fed up,” she said.
“The default feeling is ‘oh I am going to be late again.’
“People are stressed before they leave home because they don’t even know if they will arrive on time.”
The Courier has previously reported on the timetable time increases which have plagued the Ballarat line.
The scheduled train times have increased from 61 minutes in 2006 to 73 minutes currently for the popular 9am arrival in Melbourne.
This article first appeared on www.thecourier.com.au
About this website
Railpage version 3.10.0.0037
All logos and trademarks in this site are property of their respective owner. The comments are property of their posters, all the rest is © 2003-2021 Interactive Omnimedia Pty Ltd.
You can syndicate our news using one of the RSS feeds.