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AN ELDERLY commuter has labelled Metro Trains “slack” for taking almost a month to fix a broken lift at Coolaroo Railway Station.
Mill Park man Colin Henwood visits the station each weekend, using an elevator to get from one platform to another.
When the lift broke on February 19, the 82-year-old was forced to climb almost 50 steps to a footbridge to change platforms.
“It takes the stuffing right out of me,” Mr Henwood said.
“I’m puffing and panting by the time I get there.”
Mr Henwood said he’d seen one commuter avoid climbing the stairs by continuing on the train to Roxburgh Park station and using the lifts there to change platforms, before catching the train back to Coolaroo.
Spokeswoman Larisa Tait said Metro Trains had been waiting for a part to arrive from overseas before repairs could be made.
The lift was fixed on March 12.
Coolaroo resident Maureen Kenny said it was an unreasonable time frame.
“They’ve got lifts at numerous stations; why isn’t there a backup supply?” she said.
Ms Kenny said she was told on March 3 she’d receive a “detailed response” from Metro Trains but is still awaiting official notice to inform her the lift was again functioning.
Leader sought further comment from Metro Trains about why the parts could not be sourced locally but did not receive a response.
This article first appeared on www.heraldsun.com.au
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