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This post is both a farewell to Hong Kong Airlines personally and an acknowledgment that they are most certainly finally finished as an air carrier.
I have used Hong Kong Airlines a few times now to zip around Asia and have loved them. As my reviews have previously noted, their service has been top notch. They also give/gave good points earning options for my Virgin Australia Velocity frequent flyer program. My enthusiasm for them has been tempered by my concern over their precarious financial situation and concerns that every flight with them might be my last! They were bailed out again earlier this year. It looked like they would make it through the first half of the year. If they had a successful half year, they would probably be able to turn themselves around. So I booked flights.
None of us factoredon the Corona virus emerging.
Hong Kong airlines along with the main Chinese airlines and Cathay Pacific have been hit hard. This financial pain is now spreading across the airline world as the virus pops up in new places. Suddenly, HK Airlines financial future was looking dicier and dicier.
En route to HK
I had a Business Class flight this week from Bangkok to Hong Kong connecting with a flight to Australia with Cathay Pacific.
Hong Kong Airlines changed my flight arrangements six times over the 18 days before departure. This is a record for me. Never had this happen in my life!
Without boring you too much, they moved me from my original morning flight to an afternoon flight three hours later on the same day, No big deal so I accepted the change.
Two days later, they downgraded me from Business to Economy Class which I was not happy with. Despite having paid for a business class ticket no refund or compensation.
Then they cancelled that flight but did not tell me. This resulted in the following funny conversation:
Me: My flight has disappeared
Agent: Yes we seem to be no longer operating your outbound flight
This article first appeared on wildabouttravel.boardingarea.com
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