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Passengers have told The Age of their "terrifying" ride on the train that sped through the City Loop with an open door during Tuesday's peak hour.
Connex has confirmed a packed Sydenham train left North Melbourne station just after 8am with one door open, forcing passengers to hold on to each other for safety.
One reader, who was in another carriage, observed "screams and general panic" as the train left North Melbourne station.
"The train sped up and people starting pushing from the door and trying to secure space down the corridor or towards my door," the reader said in an email.
"On a couple of occasions, the train rocked violently and pushed people towards the open door. I became concerned that the doors as a whole were faulty and that the door I was pressed against could open."
Another passenger said several worried people had tried to close the doors but couldn't get them shut.
"I was right next to the doors at the time and several attempts were made to close the doors but they were stuck open," another reader wrote.
"I saw a man press the emergency button however there was no response. We were all extremely lucky no one was seriously injured."
Yesterday, a Connex spokeswoman said the crowded carriage had made it difficult for the train driver to see the problem on a CCTV screen after an emergency button was pressed.
She said the driver responded to the alert through an intercom system but received no reply.
"It is possible on this occasion that someone forced the doors open after the driver had closed the doors," the spokeswoman said.
"The driver's cabin has a display light that indicates whether all doors have closed successfully.
"If the light remains on, the driver will not depart from the platform. It is possible that a customer forcing the doors might override this safety mechanism."
However, several readers who wrote in yesterday said they did not see anyone interfering with the door and that one man had repeatedly pressed the red emergency button to no effect.
A female passenger, who did not want to be named, told The Age she was the second-last person to get on the carriage at North Melbourne and did not see any passenger interfere with the door.
"It didn't even partially close ... it was lucky there were handrails to hold on to," she said.
"As it rocked, I was certainly fearful I could have fallen out. It was much like being in the back of an open ute and travelling at speed."
The spokeswoman said Connex was investigating the incident and would be speaking with the driver, commuters and checking the train.
She said the train's door had closed at Flagstaff and three passengers had reported the incident to staff at the station.
One reader wrote: "The open door remained beeping the entire journey to Flagstaff. Once there, a Connex staff member got out from the rear driver's compartment and yanked the door closed - with quite some effort I might add. To reiterate, it was certainly not even close to closing."
Other readers have written in with other experiences of automatic doors not shutting on other train lines as trains left stations.
Connex is being sought for further response.
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