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East London and South Essex train operator c2c has launched a brand new app feature, which allows customers to load tickets directly onto their Smartcard so they can travel straightaway.
Using NFC (near-field communication) technology, the new in-app loading allows customers to quickly load tickets prior to arriving at the station by simply opening the c2c Train Travel App and holding their Smartcard against their mobile phone. This makes it easier for passengers to buy their tickets before their journey, and to travel with confidence knowing that they have already downloaded their ticket.
Commercial Director Clare McCaffrey said: “This new app feature will transform the way our customers travel by allowing them to buy and load tickets before their journey. This means there’s no need to queue at the station, or wait to load their tickets from the gate. Not only does this speed up the ticket-buying process but it also makes contact-free travel and social distancing easier, which we know is a priority right now for many of our customers.”
c2c launched its new Train Travel app earlier this year, which provides live travel information for journeys across the UK and allows users to view departures and travel updates. Other features include Automatic Delay Repay and Loyalty Points, which are automatically added to a user’s app account, giving them the freedom to manage them all in one place.
c2c customers can see how the new app feature works here: www.c2c-online.co.uk/help_centre/smart-card/how-do-i-load-tickets-onto-my-smartcard/
The c2c Train Travel App can be downloaded via Google Play and the Apple app store.
This article first appeared on www.railbusinessdaily.com
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