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Sydney Trains employees at Chatswood Station have been recognised by Willoughby City Council
for supporting customers who need help accessing and ﬁ nding their way through the station.
Staff were presented with a ‘Highly Commended’ certiﬁ cate of appreciation by Willough by Mayor
Pat Reilly at a ceremony at the council Chambers in Chatswood.
“Sydney Trains was presented with the award in recognition of the service provided to customers
who need access assistance and guidance through Chatswood station,” said Mayor Reilly.
“Our Access Advisory Committee recommended the award following feedback from a number of
disability groups and individual customers about how their experience has improved as a result of
the extra effort staff at Chatswood Station had put in to recognise their access assistance needs
and deliver on them."
Sydney Trains General Manager of Customer Service for the region, Rino Matarazzo said,
“Everyone on the station's customer service team is proud to receive this award.
“It’s a great example of exceptional customer service and formal recognition that Sydney Trains
places our customers at the centre of everything we do.
“The award will be proudly displayed at Chatswood Station to share with staff and customers
with a small thank you ceremony being held at the station today (Tuesday) to recognise the
combined efforts of staff.
"Whatever your needs are when you’re catching a train, we're happy to help and are here to
make your journey easier."
This article first appeared on www.transport.nsw.gov.au
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