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After a successful trial on the Southern website, the ‘Live Map’ function from Govia Thameslink Railway is now available on all their websites.
The ‘Live Map’ function, which is at the top right of each website, displays information on how trains are running on the network and if there are any delays.
Passengers using Great Northern, Thameslink and Southern services can check the colour coded service status for their route and if there are any issues.
The Red, Amber and Green status allows visitors to the website to check their journey.
Although only being used by key workers and for essential travel, the functionality will be used be many more passengers once lockdown restrictions are eased.
Credit: Govia Thameslink Railway
Tracy Hall, Head of Customer Information at Govia Thameslink Railway, comments: “We introduced this dynamic new feature based on feedback from customers, colleagues and stakeholders, which highlighted the value of visual aids in relation to service updates.”
“We’re always looking at how we can improve interaction with our customers and we want to make sure our websites are as informative as possible. Launching this additional layer will provide customers with a real-time snapshot of our services, enabling them to better plan their journeys and avoid disruption.”
This article first appeared on www.railadvent.co.uk
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