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Network Rail has installed new touch screens for passengers to provide live information about their journey at several major London stations.
Passengers have new screens at London Waterloo, London Bridge, London Victoria, Charing Cross and Clapham Junction, to work alongside the existing frontline station teams.
L.B. Foster TEW Engineering has made the totems, which tells passengers if they are any delays and disruptions along the line.
Credit: Network Rail
More functionality upgrades are coming to the Totems in 2021, including displaying the information in other languages including British Sign language.
Nicole Cohen-Wray, stations director for Network Rail Southern region, said: “Travelling by train should be easy and stress-free and the key to that is making sure passengers have all the information they need for their journeys – and can find it easily.
“Our team are always there to help – technology will never replace people – but these totems give an extra layer to passengers looking for information.”
Credit: Network Rail
Jason Webb, customer information director at the Rail Delivery Group, said: “Network Rail’s totems are a great example of how rail companies are harnessing technology to deliver the accurate, timely and personalised information that we know passengers want.
“As part of our Safer Travel Pledge, we’re also sending better information about train services straight to people’s smartphones, helping those who need to travel to do so with confidence.”
Neil Sheffield, managing director of L.B. Foster TEW Engineering, said: “Since the start of this year we have seen unprecedented levels of interest in our product when clear communication is essential for keeping passengers safe.
“The totem is unconstrained by fixed power supply and can be moved wherever it’s needed. The software provided means we can instantaneously update passengers with the latest travel information.”
This article first appeared on www.railadvent.co.uk
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